In today’s digital landscape, a Customer Relationship Management (CRM) system has become an indispensable tool for many industries, particularly in healthcare. For those new to CRMs, understanding how they work and why they’re valuable can open doors to a more organized, efficient, and patient-centered approach in healthcare business management. In this article, we’ll explore the basics of CRMs, their specific benefits in the medical field, common CRM features, and how a new CRM is revolutionizing healthcare CRM systems.