About

In this mlee Training course on Recruiting Fundamentals of Phone Etiquette, you’ll learn how to confidently and clearly communicate with both candidates and clients over the phone. This training will guide you through the essentials of professional phone interactions, from breaking the ice and starting conversations effectively to mastering the art of speaking with poise and clarity. Whether you’re engaging new candidates or discussing opportunities with healthcare clients, this course will help you make a great first impression.

This training covers key topics such as how to initiate and maintain engaging conversations, handle phone holds and transfers smoothly, and collect important information efficiently. You’ll leave this training with a solid foundation in phone etiquette, helping you build stronger connections and deliver excellent service in your healthcare recruiting efforts.

What you’ll learn in this ~2 minute video:

How to break the ice
Tone of voice, word choice and more
How to handle phone holds and transfers
How to effectively and efficiently collect information